RETURN POLICY

To start your return, you will first need to email us at: returns@naturallypatch.com with your full name, address, order number, and the reason for the return.

A Customer Support representative will reply back to your email within 24 hours or less with clear instructions on how to complete the return process.

It is assumed that you have given the product that you’re returning a fair and honest try, which to us would be 30 days or more. Thus, we won’t be able to begin processing your return request earlier than 30 days from the day that you received the product.

It is standard policy for us to also require any unused product to be returned to us (undamaged and in resellable condition) to receive a full refund (minus initial shipping costs to you).

Any shipping fees (including postal insurance and tracking fees) that a customer incurs in the process of returning an item to us, is the solely the customer’s responsibility.

In the event that your returned item is inadvertently lost in the mail (during transit to us), it is the customer’s responsibility to work this out with the postal carrier or courier service that was used for the return.

Any order that is sent back to us with a RETURN TO SENDER designation, will not be accepted or processed. If customer is not available to sign for or accept an order, when it arrives at their door (for whatever reason), customer agrees to accept total responsibility for that unfortunate problem or issue, including any product or shipping costs involved to resend the exact order to customer.

Please allow 5 to 7 business days to process your return, after we have receive the returned item, and another 7 to 10 business days for your bank to post the returned amount to the debit card or credit card that you used to make your purchase.

Thank you kindly!